FAQ's
Are your basses brand new?
We have brand new basses and pre-owned watches. All of our brand new basses come in it's factory gig bag or hard case, papers, adjustment tools, warranty, etc
Will my purchase come with the official warranty?
All brand new basses will come with the official manufacture warranty. For pre-owned, read here.
Do you sell any bass accessories?
We do not sell any bass accessories at the moment, we'll get there eventually. We do on our Latin American Shop, though.
What are your shipping prices?
Since we sell high end basses only, we offer free shipping to all orders which price is $9,990 usd or above. Domestic and world-wide. We work with UPS, FedEx and shipped EVERYTHING insured. You can read more in our shipping policy.
How long does it take to process my order?
It will take approximately 2-5 business days to process and ship out your order once your payment verification has been completed.
Do you overnight packages?
Yes, we can overnight your package at an additional cost. The overnight shipping cost varies depending on the destination. Please kindly note that we would still need 2-5 business days to process your order after your payment clears.
Can you provide more photos of the bass?
Photos from our listings on our website are actual photos of the product. We do not use any stock photos therefore, we generally do not provide additional photos for our listings.
Will you accept bass trades?
We do accept some trade-ins, depending on the bass's brand and condition. E-mail us at sales@slapstore.us for more information.
Do you do bass repairs?
We do not offer any watch repairs currently.
Where are you located?
Our main office is located in Santiago, Chile. We manage everything remotely and ship worldwide through our warehouses in Santiago, CL or Miami, US.
Can I see the bass in person?
Brand New: No, all instruments get photographed and/or recorded, setup and packaged from factory so they don't get played (or scratched) by anyone until they get to their rightful owner.
Pre Owned: Most of the times, yes. We try to manage most of our Pre Owned inventory in our LATAM store in Santiago, Chile. If you happen to be around, feel free to reach out and schedule an appointment at www.slapstore.cl
Do you charge sales tax?
Due to Florida law, we charge Sales Tax according to the delivery zip code.
Can I pick up the bass at your Miami, Florida Warehouse?
We are currently not offering pickup at our warehouse, shipping only.
Are your shipments covered with insurance?
We purchase insurance for all of our packages. In case it gets lost in transit for any reason, we would submit the claim with our insurance company so that we are both protected.
Do you have delivery confirmation?
We require signature confirmation on all of our packages.
Do you accept Zelle or Wire Transfer?
Yes, we do. Please contact us for more information.
The bass I want is currently out of stock, when will it be back in stock again?
We usually post basses we are able to order again. You can contact us and order that specific bass with a 10% retail price downpayment.
We have brand new basses and pre-owned watches. All of our brand new basses come in it's factory gig bag or hard case, papers, adjustment tools, warranty, etc
Will my purchase come with the official warranty?
All brand new basses will come with the official manufacture warranty. For pre-owned, read here.
Do you sell any bass accessories?
We do not sell any bass accessories at the moment, we'll get there eventually. We do on our Latin American Shop, though.
What are your shipping prices?
Since we sell high end basses only, we offer free shipping to all orders which price is $9,990 usd or above. Domestic and world-wide. We work with UPS, FedEx and shipped EVERYTHING insured. You can read more in our shipping policy.
How long does it take to process my order?
It will take approximately 2-5 business days to process and ship out your order once your payment verification has been completed.
Do you overnight packages?
Yes, we can overnight your package at an additional cost. The overnight shipping cost varies depending on the destination. Please kindly note that we would still need 2-5 business days to process your order after your payment clears.
Can you provide more photos of the bass?
Photos from our listings on our website are actual photos of the product. We do not use any stock photos therefore, we generally do not provide additional photos for our listings.
Will you accept bass trades?
We do accept some trade-ins, depending on the bass's brand and condition. E-mail us at sales@slapstore.us for more information.
Do you do bass repairs?
We do not offer any watch repairs currently.
Where are you located?
Our main office is located in Santiago, Chile. We manage everything remotely and ship worldwide through our warehouses in Santiago, CL or Miami, US.
Can I see the bass in person?
Brand New: No, all instruments get photographed and/or recorded, setup and packaged from factory so they don't get played (or scratched) by anyone until they get to their rightful owner.
Pre Owned: Most of the times, yes. We try to manage most of our Pre Owned inventory in our LATAM store in Santiago, Chile. If you happen to be around, feel free to reach out and schedule an appointment at www.slapstore.cl
Do you charge sales tax?
Due to Florida law, we charge Sales Tax according to the delivery zip code.
Can I pick up the bass at your Miami, Florida Warehouse?
We are currently not offering pickup at our warehouse, shipping only.
Are your shipments covered with insurance?
We purchase insurance for all of our packages. In case it gets lost in transit for any reason, we would submit the claim with our insurance company so that we are both protected.
Do you have delivery confirmation?
We require signature confirmation on all of our packages.
Do you accept Zelle or Wire Transfer?
Yes, we do. Please contact us for more information.
The bass I want is currently out of stock, when will it be back in stock again?
We usually post basses we are able to order again. You can contact us and order that specific bass with a 10% retail price downpayment.